How do you manage your company? How do you get better results out of your company?
Dave Sr. has managed multiple companies and employees. He gives tips about running your business, delegation, and measuring your results.
You Get What You Inspect, Not What You Expect
If you measure it, it will improve.
In this case, do you know where your company’s biggest area of opportunity is? Are you struggling in productivity, complaints, equipment, sales?
Firstly, if you don’t know where you’re struggling, you can’t improve. Take some time to use some of the reports in CLIP, such as job cost and employee efficiency, to find those areas.
Next, you can devise some plans to track the area that you’re struggling in the most.
Breaking Down Your Business
How do you define a business?
In this instance, we’re defining it as the organizing entity between the employees and the customers.
For example, Ebay would be considered a business. They have “employees”, the people that list their items for sell. They also have customers, who purchase the items for sell. The business is what connects the two together.
In the green industry, we can break the business down further to equipment, employees, customers, and management.
How Do You Measure Your Business?
To being with, define what success means for you. Put a measurement, a goal, of where you want to get to.
Firstly, let’s look at equipment. You should make a report with each piece of equipment on it. Leave a place to enter notes and mark if it’s working or not. Then, review it once per week to ensure things are being kept in working order.
Secondly, we’ll talk about is measuring employees. The number one product you sell is employee time. Using the employee efficiency report, you can see which employees are working the hardest and earning you the most money.
Thirdly, we have to measure our customers and see if they’re worth our time. Using job costing reports can show you which customers specifically are making you the most money and which ones you might need to rebid on.
Furthermore, a tie between measuring employees and customers is retention. Are specific employees costing you jobs? Use the customer retention report to break this down.
Smart Boss + Smart Employee = Profit
Next, we’ll talk about how management is the most important part of the business.
The number one measurement of management is profit.
How do you make employees smarter to keep improving your business? One example is to create clear manuals for everything. For instance, use KnowItAll to keep all of your manuals in one accessible location that everyone in your company can find.
The key to productivity with management is to be able to handle a greater amount of gross sales with a smaller and smaller management force. Every manager is overhead.
Lastly, moving dollars from management to production will increase your sales and profit. Remember earlier, we said the number one measurement of management was profit?
Check out the entire webinar for a more detailed breakdown of each area.