| Support FAQ |
This FAQ section provides answers to
some of the most commonly asked questions. Before
contacting CLIP technical support try browsing this
list of FAQ's
Support Menu - Repair databases
Many errors can be corrected by running the support menu in CLIP. Follow these steps before calling Tech Support to see if you can resolve the issue on your own.
1. Close everyone out of CLIP including your copy.
2. Make a complete backup of the CLIP Program.
3. Right click your desktop shortcut to CLIP.
4. Click on Properties.
5. Click on the button that says "Find Target" or "Open File Location"
6. Locate the file named "supp.exe" (or it will just read "supp"). Double Click this file.
7. Click "Ok," to the warning message and "Yes" to the next message. You will then be at the Support Menu.
8. Click "Fix DBF's": If you get any error messages, Hit "OK" or "Ignore."
9. When "Fix DBF's" is finished, it will either say "Fix DBF's done" or it will simply put you at the Support Menu.
10. Then, click on "Clear CDX." (You may see some numbers flash in the corner...) If you receive a message that asks you to open a file, click on CANCEL. When done, you will see a message that says "Ok." Click "Ok" then <Return> at the Support Menu. This will bring you out of the Support Menu.
11. Open CLIP: When you first get in, you will see a message that says "You have just received an update." Click "Ok," Click "Yes" to the "Back-up" question, and then let CLIP start indexing. (Say "NO" if prompted to fill in longitude latitudes.)
12. When CLIP is done indexing, then you will be inside the main CLIP screen.
13. Retest your original issue.
14. Call 800-635-8485, ext. 2 with any questions.
Day Detail Error
How do I fix the Day Detail or Chemical Table in Use Error?
Get everyone out of CLIP.
Make sure you have a complete backup of the CLIP Program.
Right Click on your CLIP icon and select properties
Double Left click on Find Target on the shortcut tab
Double left click on the folder call DBF
Delete the files call Daydetail.cdx and Daydetail.dbf (Right click on each file and select delete)
Once the files are deleted select BACK
Look for a file call Supp.exe
Double Click supp.exe
Select yes you want to continue
Click on Fix DBF’s (Any message you get either click on ok or ignore)
Click on OK when Fix DBF's done message appears
Select Clear CDX’S (Any message you get either click on ok or ignore and if you get an open screen select cancel)
Click on OK when Clear CDX done message appears.
After that is complete select return
Close everything out and open your Clip program
CLIP will now reindex files. Make sure no one attempts to open CLIP until this process is complete.
How do I change my company name?
Your company name is embedded into your program.
In order to have this changed you will need to fill
out the "Change of Name, Address, or Phone"
form and send or fax it to us. This can be
found in the front of your manual. Please
do not send us an email with the changes.
We need a signature for both parties' protection.
After receiving your form we will make the changes
in the program and send you an update to change
the information. The embedding protects us
from customers buying the program and giving to
do I change my company's address or number?
Your company address and phone numbers are also
embedded into your program. In order to have
this changed you will need to fill out the
"Change of Name, Address, or Phone" form.
This can be found in the front of your manual.
After receiving your form we will make the changes
and send you an update to change the information.
I have the emailed
Yes. In fact we prefer to email the
update to you. It saves both parties time.
The file that is sent to you is an executable, which
will install the update. You will see the
file as an attachment to your email. Most
email programs will allow you to double-click on
the attachment, which will begin the installation
process. The update will locate your CLIP
program and make the necessary changes. All
you need to do is Click "OK" and/or "Next"
do I change the " To" line on the bills?
The "Remit To" line that prints on the
bill reflects what ever name you certified your
program as. This line cannot be shut off.
See the section on changing your name if
this needs to be changed.
I sell the program to another company if I am changing ?
Yes. There are fees involved with changing
ownership of the company. These are considerably
less in most cases than actually buying a new copy
of the program. Please contact your regional
representative for more information.
there a for changes?
If you are a current user (annual service agreement
current) and in good standing most changes
to your name, address, or phone numbers are free
of charge if we can email the changes to you.
If you require a floppy to be sent to you there
are charges associated with this.
I need updates?
Yes. At SSi we are constantly enhancing CLIP
for better functionality. Most of these enhancements
come from our customers. If the program is
lacking, or not functioning properly, in certain
areas it is modified by an update. Updates
are only available for the latest Windows® versions
of CLIP. If you are using the DOS version
of CLIP an upgrade is required.
do I obtain an update?
Updates are available in two different ways.
You can call and request one at any time (up to 3 per year with current ASA) and the
update will be sent out on CD. The
second is much faster and easier. Fill out
the update request form on our web site.
In return we will send you the web address and password
for the update. The update from our web site
is the very latest one available, while the ones
on CD are a few weeks old.
do I install the update?
Before installing an update make a backup first.
This is very important. If the update is stopped
or an error occurs while updating the program it
usually requires restoring this back up. You
must be sure to turn off any anti-virus program
(if you have one) before attempting to install the
update. Instructions are normally included
with the update that explains how to do this. The update should auto start after you put the CD in your CD drive. If it doesn't go to STAR > RUN and Type D:/setup.exe where D is the drive letter of your CD. This
will launch the setup program that installs the
update. Follow the onscreen instructions.
If you are downloading the update from the web site
read the instructions on the download page.
is the difference between
and update and upgrade?
Updates are modifications and/or enhancements to
the current version of CLIP.
are usually a version that has had many changes
or has been rewritten. CLIP upgrades usually on an annual basis. i.e. - CLIP2005, CLIP2006, CLIP2007
there a cost for the update?
Updates are free to those who have a current Annual
Service Agreement. Customers with expired
Annual Service Agreements can purchase these updates.
Please contact your regional manger for details.
get an error 623 (error in the
move data process) when installing an update.
An error 623 is usually generated by one of 3 possible
You have placed the file
"update.exe" in the CLIP directory.
CLIP4, WinCLIP, CLIP Classic, and CLIP Pro
all have a component named "update.exe"
and when the file is extracted it cannot be
locked for a write due to the fact it is in
Solution: Save the
update from the web site in a temporary directory
on the hard drive and execute it from there
instead of the CLIP directory.
The CLIP program is open
during the update process.
Solution: Close ALL
instances of the Clip program before applying
Virus software interference.
Solution: Disable any anti-virus
software running on the system and then run
the setup program again. Once the update
has been successfully installed, anti-virus
programs can be turned on again.
get an error 115 when installing
An error 115 (may say "Specified file cannot
be opened as Write.") is caused by windows
not releasing the information stored in memory when
you close CLIP.
Solution: Reboot the
computer (includes shutting off the power for
a few seconds).
/ Moving / Copying
should I make backup's?
Think about this. If you had to re-enter all
the data what day do you want to start from?
Yesterday, last week, last month, from scratch?
You walked in one morning and CLIP was gone what would
you do? Of course it depends on your business.
This is how you make a living. Protect it with
everything you have. MAKE BACKUP'S.
Three things can bring your program to a grinding
You have no control over
these. It is accepted that every hard
drive will crash eventually. CLIP transfers
a large amount of information around on your
hard drive. If power is lost, even for
a micro-second, it can cause the data to be
written incorrectly. This can lead to
This may happen when
applying an update. The update may be
installed incorrectly or a anti-virus program
may halt the update during installation.
This often requires restoring a backup.
By performing a "Global
How do I make a backup?
Do to the fact that
there are so many different types of backup utilities,
it would be impossible to answer this here.
Please refer to the manual provided by the backup
To view a short tutorial on making a backup using a CD Burner, please
can I store my backup on?
The most common types of storage are diskettes, tape,
Zip, Jazz, and CD-ROM. There are benefits and
draw backs to each.
Inexpensive and universally read.
One bad disk renders the backup useless.
Very time consuming because you have to manually
load each diskette.
Generally ships with a scheduler program that
will automatically backup at a given time. Dependable.
Reasonably inexpensive. Can hold large
amounts of data.
Data must be decompressed to use. Must
have two identical tape drives if you want to
restore the tape to another PC. Can not
be universally read by all tape drives.
Very easy to use. Acts like an extra
hard drive. Data can be accessed immediately
and even run off of the zip drive. Reasonably
Zip can only hold 100MB. Slow to copy
back and forth to hard drive unless the device
is SCSI. Needs to be manually backed up.
Holds 650MB of data. Can be read by any
CD-ROM drive. Can not be erased unless
using a rewritable CD-ROM drive.
Expensive. CD's are not reusable unless
using a rewritable CD-ROM drive. Requires
some work to restore backup.
How many backup's should I have?
This is a matter of opinion. Think about this.
If you had to re-enter all the data what day do you
want to start from? Yesterday, last week, last month,
from scratch? Two weeks worth of backup's
is recommended. Your End of Month should be
saved forever. These backup's should be stored
in a safe place separate from your computer.
do I restore a backup?
Your backup's should be complete copies if the program.
Everything you need is on the backup. You should NOT
install the original installation disks. Restore
your backup according to the instructions provided by
the backup manufacturer.
I need to backup only certain files?
A New Computer
No. Backup all files in the CLIP folder.
CLIP uses multiple databases. If you forget
to backup one of them correctly the program will
CLIP vs. Installing CLIP
you buy a new computer, you will want to “move” your
current copy ofCLIP rather than “reinstall” CLIP. If you simply install CLIP from your install disks,
you lose all customer information, history, billing
daily backups retain all your customer information
as well as the actual program. When you move CLIP to your new computer you should not reinstall the
program from the install disks. Your backup media (tapes, diskettes, Zip, Jazz,
etc.) should be used so that you will have all your
customer information in the new computer.
** Assumes use of minimum of Windows XP Operating System – Legacy MS Operating Systems not supported**
This is very easy as long as you are using a CLIPDesktop or newer.
Make a complete backup of your CLIPV (or CLIPDesktop) folder to some type of removable media. (zip drive, flash drive, CD, DVD, external drive, etc) You should be out of the CLIP program when making this backup. If you remain in CLIP all files will not be copied as they are in use.
The easiest way to make a complete backup is to do a copy and paste of the CLIPV folder to your desired media.
On your new computer.
If you are setting up a server, make sure you set up the same folder hierarchy as you had on the old server. (e.g. – CLIPV was in a folder called Netclip. Configure a Netclip folder on your new system.)
Paste the CLIPV folder you just copied to your removable media to the Local Disk C: drive on your new computer. (if it’s a server, paste the CLIPV folder inside the Netclip folder).
After the copy and paste has completed, locate the CLIPV / CLIENT folder on the new computer.
Locate the file named “setup.exe” – double click this file. Click in the postive on each question presented.
Running this setup program will install all the files needed to run CLIP on your new computer. It will place the icon on the desktop to get into CLIP.
*** NOTE: Vista and Windows 7 users – you will need to run setup.exe as an administrative user. Right click setup.exe and click "run as administrator" Please contact your local computer support person if you don’t know what this means.
my printer work with CLIP?
Yes. Programs that are written for Windows®
actually rely on Windows to control the printer so
any printer will work.
I use a dot matrix, bubble jet or
Dot matrix printers have been around for many years.
They use impact printing like a typewriter.
Tiny little pins actually shoot out and hit the ribbon
against the page to form letters. This works
well with the multi-part forms. The drawbacks
are that they are extremely slow with Windows and
the quality is low compared to today's standards.
Bubble jet printers have little jets
that squirt ink out on the paper to form the letters
on the page. These printers are faster then the dot
matrix printers and give better quality. The
cost of these are very reasonable. Most bubble
jet printers also have color capabilities. The
drawbacks are speed, the ink can sometimes smudge,
and the cost per page can be high depending on the
cost of the replacement ink cartridges.
Laser printers are the fastest and
give the best quality. These work by heating
up the paper where the letters are to be made.
Toner dust is then spread on the page and sticks to
the heated area. The remaining toner is wiped
off and then the page goes through a fuser which seals
the toner permanently on to the page. The only
drawback is that they can only produce black and white
images unless you buy expensive equipment and the
cost is more then the bubble jet. Most offices
will find the laser printer the best option for business
do my other programs print fine but I am having a problem with Clip printing correctly?
CLIP is written in Microsoft FoxPro®. This programming
language works well for our program. It gives
it the speed to search large amounts of data quickly.
You probably do not have any other program that uses
FoxPro. Let us explain how a printer works.
The first step is that the Windows based program (CLIP)
sends a file to be printed to the actual Windows Operating
System. Windows then starts up the printer
and sends the file to it to be printed. In-between
Windows and the printer is a piece of software called
the print driver. This print driver reads the
file and converts it into the printers language and
proceeds to print out. The problem arises when
the print driver does not translate the file properly.
This leads to the file not printing out properly.
The most common errors cause the spacing on the page
to be incorrect.
Solution: Here is the order
of suggested fixes.
Delete the printer and reinstall
Go the printer manufactures web
page and get the latest printer driver (this is
Try printing from another printer.
Try using a different print driver
(the Windows installation disk has some on them
and your printer may have come with a diskette
that contains the drivers).
can I adjust the printing of
In the Mid-Month and End of Month billing screen there
is an "Offset Laser By" option. The
"0" prints at the highest and the "2"
will lower the print two lines down. No other
page adjustments should be needed.
bill is not printing on the forms correctly?
Please read "How can I adjust the printing of
the bills?" and "Why do my other programs
print fine but I have a problem with CLIP printing
I put mylogo on the bill?
There are two ways of doing this. Shut off
"Print Company Name" option (on the Mid-Month
and End of Month billing screens). Create your
logo, save it as cologo.bmp and save it in the BMP
folder under the CLIPV folder. The alternative is
to have your logo preprinted in the spot where
used to print. Both CLIPPro and CLIPClassic
have been enhanced, allowing
on the bills for you.
can I get more than one copy to
Make sure to have the "Prompt Printer Before
Printing" option (on the Mid-Month and End
of Month billing screens) checked off. When
the print dialog window appears you can select as
many copies as desired to be printed.
lawn care and I need an exact copy of what the technician gave the customer.
Recently, carbonless paper has been invented to be
used with laser printers. This paper is available
by special order from most office supply places.
The cost is more expensive and should be compared
to actually printing two copies. A dot matrix
can be also used with standard carbonless paper, but
they print extremely slow.
and Clinker Accounting
do the work?
These allow CLIP to export GL information
for Bank, Income, and A/R type accounts. Anytime
money is involved there are fields that specify which
accounts should be credited and debited. When
exporting this information CLIP totals all transactions
by GL number, which can then be imported directly
into the Chart of Accounts of either QuickBooks or
I only use the with QuickBooks and SBT?
Although CLIP to QuickBooks and SBT it can certainly
work with any accounting package. CLIP will
allow you to use your GL numbers and will give you
a report with the totals for each of these accounts.
How often can I transfer the information?
As often as you like. Transferring this information
on a regular basis insures that the totals in CLIP
and your accounting program match.
Up Taxes In Clip
Q: Does CLIP offer
a solution to the new taxation system in Australia
of GST Goods and Services tax where we have to charge
our customers 10% extra and record all these taxes
collected each month? Also we will have
to pay our suppliers 10% tax on goods and record this
and the difference.
short answer is that CLIP will only handle one tax
on a service/item at a time. If Australia is like
Canada where there is a value added tax, we suggest
that you figure out what the tax is, normally, and
place that in the tax rate. Then, at the end of the
month, divide it back out and fill in the reports
for the government.
“A” tax and then a 5% “B” tax.
$100 plus (A)
10%=$110 plus (B) 5%=$115.50
So I would
place a tax rate of 15.5%
At the end
of the month, CLIP would tell me that there was $15.50
in tax = This means that (5.5/15.5) or 35.48% of the
tax is from the last 5% and (10/15.5) or 64.51% of
the tax is from the 10% tax.
35.48% = $5.4994 (B) And 15.5 Times 64.51% = $9.999